Exeter Crew Team Lead

4 weeks ago


Exeter, Devon, United Kingdom FatFace Full time
Role Overview:

We are seeking a highly skilled and motivated Crew Team Leader to join our team in Exeter. As a key member of our management team, you will be responsible for ensuring the safe running of the store, managing the team, and delivering exceptional customer service.

Key Responsibilities:
  • Provide exceptional service to customers, utilizing your knowledge to help them find the best products.
  • Resolve customer issues effectively and efficiently.
  • Process POS transactions and thank customers.
  • Build loyalty and create 'Customers for Life' through opt-in at the POS.
  • Delegate tasks and demonstrate them to team members.
  • Understand commercial aspects of the retail business, including reading reports and analysing data.
  • Ensure the store meets visual guidelines and company standards.
  • Safeguard the business by ensuring compliance with policy, procedure, loss prevention, and health & safety.
  • Stay up-to-date with company product, activity, and promotions.

Requirements:
  • Proven ability to lead a team and be viewed as a leader among peers.
  • Experience in a customer service environment.
  • Proven experience with POS management, daily banking procedures, and meeting deadlines.
  • Excellent interpersonal, organisational, and communication skills.
  • Collaborative and positive attitude, with confidence in taking the initiative and working under own direction.
  • Ability to work productively in a high-pressure environment.
  • Team player who embraces every opportunity to contribute.
  • Great time management.
  • Demonstrates passionate commitment to the brand.

Benefits:
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform offering online discounts, home workouts, wellbeing content, and popular brand discounts.
  • THRIVE, our learning management system, with access to 1000s of pieces of learning.
  • Dental insurance.
  • Pension scheme.
  • EAP support.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced Family Friendly policies.
  • Refer a friend scheme.


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