Customer Focused Library Team Worker

Join Our Team">At Libraries NI, we strive to create a positive and inclusive work environment that allows our employees to grow and develop their careers. As a Library Assistant, you will have the opportunity to work with a diverse range of clients and contribute to the delivery of exceptional library services. We are seeking an enthusiastic and dedicated individual who shares our commitment to excellence and customer service.

Duties and Responsibilities

">- Assist clients to make best use of services and facilities, introducing and explaining library services, rules and regulations to new and existing clients.
- Assist with the routine delivery of promotional activities, including school class visits, story time, user education events, special initiatives etc.
- Maintain an orderly, safe, and welcoming environment for clients and colleagues in accordance with Libraries NI Health and Safety policy.
- Provide first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.

Essential Requirements

">- A minimum of five GCSE/GCE O levels at grades A*-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
- At least one year's experience working with the public in a face-to-face customer-focused environment.
- Proficiency in the use of e-mail and the internet to support people using online services/current technology.
- Good oral and written communication skills.

Benefits and Terms

">- Salary: £22,000 - 27,000 per annum, dependent on experience.
- NJC terms and conditions of service.
- Membership of the Northern Ireland Local Government Pension Scheme (automatic for persons eligible to join).

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