Experience Optimization Expert

1 day ago


Newbury, West Berkshire, United Kingdom eGain Corporation Full time

Are you passionate about optimizing customer experience? Do you have a strong analytical mind and excellent problem-solving skills? eGain Corporation is seeking an Experience Optimization Expert to join our team. In this role, you will work closely with cross-functional teams to design and implement strategies that improve customer experience and reduce costs.

Responsibilities
  • Analyze client journey data to identify areas of improvement, including trial, purchase, adoption, satisfaction, advocacy, retention, and expansion.

The successful candidate will have a strong background in analytics, excellent communication skills, and the ability to work effectively in a fast-paced environment. We estimate the salary for this role to be around $125,000 - $160,000 per year, depending on location and experience.

We offer a competitive benefits package, including health insurance, retirement savings, and paid time off. If you are looking for a challenging role that allows you to make a real impact, we encourage you to apply.


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