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Technical Support Specialist

2 months ago

Chester, Cheshire, United Kingdom Reed Technology Full time
Job Description

**Job Title:** Technical Support Specialist

**Location:** Deeside (Hybrid once trained)

**Salary:** £25K

**Job Type:** Full-time

**About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Reed Technology. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Diagnose and resolve technical issues with hardware and software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and technologies

**Requirements:

  • Strong technical knowledge and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team

**What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.