Workplace Experience Supervisor

We are seeking a highly motivated and customer-focused individual to join our team as a Workplace Experience Supervisor. As a key member of our facilities management team, you will be responsible for delivering exceptional service to our clients and employees, ensuring a seamless and enjoyable experience in our workplaces.

• Lead a user-focused service experience that exceeds expectations
• Deliver all areas of Workplace Services job scope to a high standard
• Ensure adequate resources are in place for every shift, actively preparing for planned absences and ensuring adequate resilience for unplanned absences
• Support the Regional Office Manager with appraisals and development plans for direct reports
• Implement improvement plans if performance or conduct is below expectations
• Drive relationships and connectivity with all stakeholders
• Ensure all facilities issues and requests are registered with the Central Services Team, providing regular updates to affected business users until resolved
• Be visible to support with service delivery and oversee the performance of the team
• Liaise with contractors and suppliers to schedule works, and ensure correct access and escorting (if required) in place and timely delivery of services and/or supplies for reactive tasks
• Support the team with resolving any maintenance/cleanliness issues encountered
• Responsible for completing all Avison Young Health & Safety activity within your space, floor & fire audit checks, first aid kit monitoring, AED checks
• Escalate H&S issues
• Responsibility for stock management of First Aid equipment
• Oversee management of all flexible workspace usage
• Develop an understanding of workplace usage data to create strategic initiatives
• Support with the use and introduction of technology for all workstreams, including visitor management, resource booking, concierge support and lifestyle provisions
• Proactive IT support and set up, both in person and remotely
• Proactive room management and set up, seeking appropriate support from the business as required
• Organising and scheduling Workplace Wellbeing facilities and events such as headshots, AXA visits
• Be an advocate for change, motivating and supporting others with the introduction of new initiatives
• Utilise technology to drive communication and connectivity with colleagues, offering instant updates and alerts to support smooth working days for them
• Assist in the management, maintain and update room booking system
• Assisting with reprographic queries and ensuring the equipment is functioning correctly
• Contribute with ideas for, and drive the events within the employee experience events calendar
• Support your Workplace Services Manager with the creation of Toolbox videos for your community
• Build and maintain a current, working knowledge of all office services policies, procedures, systems and tools in order to provide building users with maximised service information – challenge them constantly
• Assist with the management of the corporate magazine subscriptions
• Arrange a photographer session for staff head shot photos adding them to the Who's Who to ensure complete records
• Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
• Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, unconscious bias
• Participate and assist with client visits and prospective occupier show rounds
• To portray yourself as an Ambassador for Avison Young at all times

We are looking for a kind, caring and effective leader with the ability to motivate performance from team members. You will be confident and have the appropriate manner to deliver difficult conversations when required, not shying away from challenging personnel management. You will exude passion for service delivery in your character and have a proactive, motivated, good-natured personality. You will always communicate in a positive tone and possess a very customer-focused manner, confident in leading delivery of exceptional services in all circumstances and environments. You will have a passion for technology and the opportunity to utilise it within service delivery environments. You will thrive in an environment where providing solutions is key to success, demonstrating creativity to problem-solving. You will be a change advocate, and have confidence to introduce change within the team. You will be forward-thinking, and want to continuously develop the service and yourself. You will have excellent attention to detail – always seeking to find the hidden opportunity to wow. You will be a team player, supporting all colleagues to achieve with a 'One Team' focus. You will maintain pride in personal appearance, following any guidelines set by the company. You will have the ability to react quickly, and prioritise needs in a fast-paced environment. You will have previous experience within a service delivery environment. You will have previous experience, and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched. You will have the ability to demonstrate understanding of, and previous experience of delivering, exceptional service. You will be a confident communicator. You will be a competent user of Microsoft Office package. You will be fluent in written and spoken English. This is not a desk-based role; you will be expected to be present and mobile within the floors. Some out of hours working may be required to effectively support contractors or internal events.

Avison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact. We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This means that we are able to attract, engage and retain the best talent from the industry.

We are committed to building an inclusive culture that empowers all our employees to thrive, reflects all backgrounds and talents, allows individuals to be successful and feel a sense of belonging, and fosters a workplace that is supported, inclusive and has a strong sense of community between colleagues. Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at