Workplace Experience Supervisor

3 weeks ago

Birmingham, Birmingham, United Kingdom Avison Young Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Workplace Experience Supervisor. As a key member of our facilities management team, you will be responsible for delivering exceptional service to our clients and employees, ensuring a seamless and enjoyable experience in our workplaces.

Key Responsibilities
  • Lead a user-focused service experience that exceeds expectations
  • Deliver all areas of Workplace Services job scope to a high standard
  • Ensure adequate resources are in place for every shift, preparing for planned absences and ensuring resilience for unplanned absences
  • Provide a centralised service that continuously progresses in line with dynamic workplace requirements and evolving technological opportunities
  • Support the Regional Office Manager with appraisals and development plans for direct reports
  • Implement improvement plans if performance or conduct is below expectations
  • Drive relationships and connectivity with all stakeholders
  • Ensure all facilities issues and requests are registered with the Central Services Team, providing regular updates until resolved
  • Be visible to support service delivery and oversee team performance
  • Liaise with contractors and suppliers to schedule works and ensure timely delivery of services and supplies
  • Support the team with resolving maintenance and cleanliness issues
  • Responsible for completing Avison Young Health & Safety activity within your space, floor, and fire audit checks
  • Escalate H&S issues
  • Oversee management of all flexible workspace usage
  • Develop an understanding of workplace usage data to create strategic initiatives
  • Support with the use and introduction of technology for all workstreams, including visitor management, resource booking, concierge support, and lifestyle provisions
  • Proactive IT support and setup, both in person and remotely
  • Proactive room management and setup, seeking support from the business as required
  • Organising and scheduling Workplace Wellbeing facilities and events
  • Be an advocate for change, motivating and supporting others with the introduction of new initiatives
  • Utilise technology to drive communication and connectivity with colleagues, offering instant updates and alerts
  • Assist in the management, maintenance, and update of room booking systems
  • Assisting with reprographic queries and ensuring equipment is functioning correctly
  • Contribute with ideas for, and drive, events within the employee experience events calendar
  • Support your Workplace Services Manager with the creation of Toolbox videos for your community
  • Build and maintain a current, working knowledge of all office services policies, procedures, systems, and tools
  • Assist with the management of corporate magazine subscriptions
  • Arrange a photographer session for staff headshot photos and add them to the Who's Who to ensure complete records
  • Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
  • Ensure compliance with all Avison Young policies, including GDPR, Bribery, Bullying and Harassment, and Unconscious Bias
  • Participate and assist with client visits and prospective occupier show rounds
  • Portray yourself as an Ambassador for Avison Young at all times
Requirements
  • Kind, caring, and effective leader with the ability to motivate performance from team members
  • Confidence and appropriate manner to deliver difficult conversations when required
  • Exudes passion for service delivery in their character
  • Proactive, motivated, good-natured personality
  • Always communicates in a positive tone
  • Possesses a very customer-focused manner, confident in leading delivery of exceptional services in all circumstances and environments
  • Has a passion for technology and opportunity to utilise within service delivery environment
  • Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem-solving
  • Is a change advocate, and has confidence to introduce change within the team
  • Forward thinking, and wants to continuously develop the service and themselves
  • Excellent attention to detail – always seeking to find the hidden opportunity to wow
  • Team player, supports all colleagues to achieve with a 'One Team' focus
  • Maintains pride in personal appearance, following any guidelines set by the company
  • Ability to react quickly, and prioritise needs in a fast-paced environment
  • Previous experience within a service delivery environment
  • Previous experience, and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched
  • Ability to demonstrate understanding of, and previous experience of delivering, exceptional service
  • Confident communicator
  • Competent user of Microsoft Office package
  • Fluent written and spoken English
  • This is not a desk-based role; you will be expected to be present and mobile within the floors
  • Some out of hours working may be required to effectively support contractors or internal events
About Avison Young

Avison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities, and places that deliver long-lasting social value and economic impact. We believe that the places in which we live, work, and play have the power to make us happier and healthier, and we are united by a shared sense of purpose to have a positive impact on people's lives.

We are committed to building an inclusive culture that empowers all our employees to thrive, reflects all backgrounds and talents, allows individuals to be successful and feel a sense of belonging, and fosters a workplace that is supported, inclusive, and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

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