Freight Forwarding Customer Service Representative
6 days ago
Job Summary:
WR Logistics is seeking an experienced Freight Forwarding Customer Service Operator to join their team based in Bradford. As a leading global logistics brand, they employ 20,000 people worldwide and have 10 sites in the UK alone.
Key Responsibilities:
- Support the Freight Team with quotations, rates, and invoicing.
- Complete operational administration for clients and suppliers.
- Liaise with team members and customers on customs processes, broker requirements, certification, and commodity codes.
- Respond and assist with all customer enquiries.
- Provide all PODs in a timely manner.
Requirements:
- A background and experience in the Freight Forwarding industry is essential.
- Experience working for a UK-based freight forwarding company.
- Excellent customer service skills.
- Previous experience in Freight operations is desirable.
- Understanding of Customs processes is desirable.
- Good verbal and written communication.
Benefits:
- 22 days holiday - increasing with service.
- Company health care plan.
- Pension Scheme.
- Excellent training programme.
- Opportunities and encouragement for progression within the company.
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