International Client Services Director

2 days ago


London, Greater London, United Kingdom JAM Recruitment Ltd Full time
International Client Services Director Job Summary

We are seeking a highly experienced International Client Services Director to join our team at JAM Recruitment Ltd. The successful candidate will lead global operations, advising corporate clients on consular issues, and overseeing service delivery.

Key Duties
  • Lead global engagements, including compliance and consulting projects.
  • Oversee service delivery, including writing and signing off advice, adhering to SLAs and KPIs, reviewing casework as needed.
  • Advise on complex consular and immigration issues, identifying opportunities to solve clients’ problems.
  • Support the team with complex issues, including escalations, delivering solutions and viable options.
  • Identify opportunities to improve client service delivery and participate in client proposals and presentations.
  • General management duties include monitoring team performance, identifying training needs, and ensuring sufficient support and coaching.
Requirements
  • Strong technical and interpersonal skills.
  • Ability to lead and manage a team.
  • Experience in advising corporate clients on consular issues.
  • Proven track record in leading global engagements and managing service delivery.

The estimated salary for this role is £95,000 - £115,000 per annum.



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