Senior ML Specialist for Experience Optimization

3 days ago


London, Greater London, United Kingdom Monzo Full time

Sr. ML Specialist for Experience Optimization

Job Description:

  • Leverage machine learning techniques to directly improve customer support experiences and globally optimise routing and prioritisation.
  • Work closely with data scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists to drive business outcomes and enhance customer satisfaction.

Requirements:

  • Strong track record of leading technical work in developing and deploying advanced machine learning models.
  • Experience in mentoring other ML practitioners and contributing to product development.
  • Deep understanding of machine learning concepts and ability to apply them to real-world problems.

The salary for this position is approximately £110,000 per annum, taking into account the industry standards for a Senior Machine Learning Specialist in London.



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