Senior ML Specialist for Experience Optimization
3 days ago
Sr. ML Specialist for Experience Optimization
Job Description:
- Leverage machine learning techniques to directly improve customer support experiences and globally optimise routing and prioritisation.
- Work closely with data scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists to drive business outcomes and enhance customer satisfaction.
Requirements:
- Strong track record of leading technical work in developing and deploying advanced machine learning models.
- Experience in mentoring other ML practitioners and contributing to product development.
- Deep understanding of machine learning concepts and ability to apply them to real-world problems.
The salary for this position is approximately £110,000 per annum, taking into account the industry standards for a Senior Machine Learning Specialist in London.
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