Customer Service Specialist

1 week ago


Crawley Down, United Kingdom Winemark Full time

About the Role

We are seeking a highly motivated and experienced Customer Service Specialist to join our team at Winemark. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and sales support to our customers in a fast-paced retail environment.

The ideal candidate will have previous experience in a retail environment, with excellent communication skills and a proven ability to work effectively in a team. You will be expected to maintain a professional level of customer service at all times, identify accurately the needs of internal and external customers and work to exceed their expectations.

Your Key Responsibilities

  1. Provide the best level of service to Winemark customers in accordance with Company standards and procedures;
  2. Assist the Store Manager in all aspects of the business including sales, security and stock control;
  3. Assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products on display;
  4. Identify selling opportunities and act on these;
  5. Assume responsibility for housekeeping standards both inside and outside the store according to Company standards;
  6. Ensure that stock is controlled and merchandised to Company standards at all times;
  7. Assist with promotional set up;
  8. Ensure that the premises are safe and secure at all times;
  9. Comply with the Company regulations with regard to cash handling and administration;
  10. Comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation;

You Will Need

  • Maths and English GCSE Grade C or above or equivalent;
  • Three months previous experience in a retail environment;
  • Communication Skills - a proven ability to communicate effectively with internal and external customers;
  • A personal drive and a pleasant, positive and enthusiastic attitude, demonstrating an appropriate level of motivation;
  • A good standard of dress and appearance - clean and well-groomed;
  • A good team player with the ability to work in a team environment.

Salary   £20,000-£25,000 per annum



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