Customer Service Specialist
1 week ago
About the Role
We are seeking a highly motivated and experienced Customer Service Specialist to join our team at Winemark. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and sales support to our customers in a fast-paced retail environment.
The ideal candidate will have previous experience in a retail environment, with excellent communication skills and a proven ability to work effectively in a team. You will be expected to maintain a professional level of customer service at all times, identify accurately the needs of internal and external customers and work to exceed their expectations.
Your Key Responsibilities
- Provide the best level of service to Winemark customers in accordance with Company standards and procedures;
- Assist the Store Manager in all aspects of the business including sales, security and stock control;
- Assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products on display;
- Identify selling opportunities and act on these;
- Assume responsibility for housekeeping standards both inside and outside the store according to Company standards;
- Ensure that stock is controlled and merchandised to Company standards at all times;
- Assist with promotional set up;
- Ensure that the premises are safe and secure at all times;
- Comply with the Company regulations with regard to cash handling and administration;
- Comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation;
You Will Need
- Maths and English GCSE Grade C or above or equivalent;
- Three months previous experience in a retail environment;
- Communication Skills - a proven ability to communicate effectively with internal and external customers;
- A personal drive and a pleasant, positive and enthusiastic attitude, demonstrating an appropriate level of motivation;
- A good standard of dress and appearance - clean and well-groomed;
- A good team player with the ability to work in a team environment.
Salary £20,000-£25,000 per annum
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