Senior Property Operations Manager
4 weeks ago
Job Summary: We are seeking a seasoned Senior Property Operations Manager to lead our property management team in delivering exceptional results.
Key Responsibilities:
* Oversee the strategic planning and budgeting for operations and maintenance annually.
* Manage relationships with outsourced property managers across the UK and Ireland.
* Periodic monitoring and reviewing of policies and systems to ensure relevancy, and initiating changes where necessary to improve the property management processes and procedures.
* Manage cyclical repairs and improvement projects, handle term-contracts and oversee minor capital project management.
* Purview on external contractors providing diverse types of services at our properties, ensuring that services are provided to the highest of standards.
* Act as Chief Liaison with tenants and regulatory authorities, handle, and coordinate resolution of complaints, and provide guidance and expertise to the team on the ground in resolving issues.
* Provide solutions for challenges faced by the team and ensure compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
* Provide oversight on the plan and implement system audits, investigate continuous process improvements, and ensure timely management reporting.
Requirements:
* Possess a degree in Building, Real Estate, Facilities Management, or related engineering discipline.
* At least 10 years of relevant experience and knowledge of all phases of property management and procurement of property management services.
* Possess sound knowledge of M&E systems and building services
* Working knowledge of ESG strategies within the Real Estate industry
* Excellent team player with strong planning, communication and good interpersonal skills are essential.
* Equipped with strong leadership and project management skills, including budgeting and forecasting.
* Ability to be proactive and to manage operations and projects simultaneously in a fast-paced environment.
About Us: Mapletree is a leading real estate development and investment company.
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