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Second Line Support Specialist
2 months ago
We are seeking a skilled Second Line Support Engineer with active SC Clearance to manage incidents, handle service requests, and patch systems. The ideal candidate will have experience with Active Directory, Group Policy, and SCCM, as well as strong communication and leadership skills.
Key Responsibilities:- Manage incidents and service requests, including patching.
- Perform root cause analysis and fault diagnosis.
- Support and troubleshoot Active Directory, Group Policy, and SCCM.
- Monitor deployments and maintain Windows estate, including Windows 10/11.
- Provide support for Citrix Virtual Apps and Desktops.
- Windows OS support in a live environment.
- SCCM/MECM for systems management and deployment.
- Experience with Office365, OneDrive, Teams, and modern web browsers.
- Hardware support, fault diagnosis, and configuration.
- Networking concepts, including VPNs.
- PowerShell scripting and software packaging (MSI, EXE, MSIX, App-V, PSADT).
- Practical experience with Citrix and Virtual Desktop Technologies.
- Virtual Machine administration (Hyper-V, VMWare).
- Audio-visual support, including Video Conferencing and Surface Hubs.
- Experience in project management for software/hardware rollouts.
- ITIL Foundation Certificate in IT Service Management.
- Experience with Fortinet, Azure, and AWS.
Key Details:
2 days onsite.
Active SC Clearance required.
Customer-facing role with strong communication and leadership abilities.
