Quality Assurance Officer

3 weeks ago


London, Greater London, United Kingdom Islington Council Full time

Job Overview

We are seeking a Quality Assurance Officer to join the Estate Services team at Islington Council. The successful candidate will be responsible for ensuring high standards of caretaking and estate cleaning services across our estates.

Main Duties

The postholder will undertake regular estate inspections and audits to monitor standards and identify areas for improvement. They will also assist in the induction and ongoing training of caretakers, ensuring that cleaning techniques are consistently applied in accordance with best practice.

The ideal candidate will have knowledge of relevant legislation, including health and safety legislation, and experience in identifying and reporting repairs. They will also be able to provide information to managers and residents on matters associated with estate services.

Key Responsibilities

  • Monitor standards through regular estate inspections and audits
  • Assist in the induction and ongoing training of caretakers
  • Identify and report repairs, including emergency and urgent repairs
  • Provide information to managers and residents on estate services
  • Liaise with housing staff and contractors to ensure effective delivery of estate services

Person Specification

Essential Criteria

  • Substantial proven experience of providing advice and practical assistance to the public in the social housing field
  • Experience of working in and delivering services to a multi-cultural community
  • Experience of identifying and ordering repairs

Desirable Criteria

  • Knowledge of relevant legislation, including health and safety legislation
  • Ability to monitor and deliver high standards of caretaking and estate cleaning
  • Good communication skills, including writing basic reports for a wide range of audiences

Commitment to Equality

The successful candidate will be expected to adhere to the Council's Dignity for All policy and promote equality and diversity in all aspects of their work.



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