Operations Manager

2 days ago

Alconbury, United Kingdom Marshalls Garden Full time
Job Overview

Marshalls Garden, a leading online gardening retailer, is seeking an experienced Operations Manager to join our team in Alconbury Hill. This role will be responsible for overseeing the customer fulfillment operation, ensuring best-in-class service while maintaining cost-effectiveness.

Key Responsibilities
  • Site Operations Management: Ensure the fulfillment sites are operated safely and efficiently, prioritizing the well-being of colleagues.
  • Team Leadership: Organize, motivate, and lead a team of professionals to deliver exceptional customer experiences.
  • Operational Efficiency: Identify and implement process improvements to maximize spend while maintaining high-quality customer experiences.
  • Cost Optimization: Control costs within budget to ensure profitability and high-quality customer experiences.
  • Technology Utilization: Leverage ERP, OMS, and WMS technologies to support efficient operations.
  • Nursery Management: Manage the nursery operation to grow products according to Category Managers' requirements, minimizing waste.
  • Carrier Management: Select and manage partner carriers to deliver customer orders in perfect condition, balancing costs.
  • Packaging Solutions: Design, select, and utilize optimal packaging solutions to ensure customer satisfaction, balancing costs.
  • Supplier Partnerships: Collaborate with suppliers to support customer experiences and operational requirements.
  • Business Strategy: Contribute to the senior team's strategy and profitability growth.
Requirements
  • Retail eCommerce Experience: Essential for managing customer fulfillment operations.
  • Fulfilling Live Goods: Desired experience for managing nursery operations.
  • Team Management: Essential for leading a large operation team with multiple levels.
  • Cost Management: Essential for managing costs within budget.
  • System Development: Essential for understanding and developing systems to enhance operations.
Technical Skills
  • ERP, WMS, and OMS Systems: Significant experience in utilizing these systems.
  • Reporting Tools: Familiarity with reporting tools for team management.
  • Microsoft and Google Tools: Proficiency in Microsoft packages and Google tools.

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