Content Quality Specialist

3 weeks ago

London, Greater London, United Kingdom TikTok Full time

About Us

TikTok is committed to creating a safe and empowering online community. Our Trust & Safety team plays a critical role in ensuring that our platform remains a positive space for users. As a Content Quality Specialist, you will work closely with our content quality centre team to ensure consistent quality measurements throughout our operation.

Key Responsibilities

  • Conduct quality assessment work by evaluating the quality of policy application in content reviewed in French markets.
  • Conduct root cause data analysis and summary of findings.
  • Provide QA reports to content quality centre team members and act as liaison to ensure consistent quality measurements.
  • Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues, and solutions.
  • Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.

Requirements

  • More than ten months of experience working on content quality, safety, or policy in a major tech or media company.
  • Deep understanding of European online safety, privacy, and expression issues.
  • Strong attention to detail and ability to work independently.
  • Ability to work in a high-tempo environment, adapt, and respond to day-to-day challenges.
  • Fluent in required language and professional fluency in English (written and verbal).

Preferred Qualifications

  • Bachelor's degree is preferred, however not essential.
  • Proven track record of working with co-workers across different countries is preferable but not required.

About TikTok

We recognize that keeping our platform safe for our communities is no ordinary job. It can be both rewarding and challenging. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.

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