Debt Management Specialist

1 day ago


Crawley, West Sussex, United Kingdom Alexander Lloyd Full time

At Alexander Lloyd, we are seeking a skilled Debt Management Specialist to join our team.

The successful candidate will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding debts. This role requires strong attention to detail and the ability to work under pressure.

The ideal candidate will have experience in credit control or customer service, with excellent communication and negotiation skills. A professional and customer-focused approach is essential for this position.

Key Responsibilities:

  • Manage a portfolio of customer accounts, ensuring timely collection of outstanding debts.
  • Monitor credit limits and payment terms, taking appropriate action when accounts exceed limits or are overdue.
  • Handle queries and disputes professionally to resolve payment delays.
  • Reconcile customer accounts, ensuring accuracy of invoices and payments.
  • Prepare and issue monthly statements and overdue notices.
  • Maintain detailed records of communication with clients.
  • Collaborate with internal teams, including sales and customer service, to resolve account issues.
  • Provide regular reports on debtor performance and highlight any areas of concern.

Requirements:

  • Credit control experience is not crucial, but you must have experience working in customer service, handling a high number of calls daily.
  • Excellent communication and negotiation skills.
  • Strong attention to detail and ability to work under pressure.
  • A professional and customer-focused approach.

Estimated Salary: £32,000



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