Income Recovery Specialist

1 week ago


Crawley, West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time
Job Summary

We are seeking an experienced Income Services Officer to join our team in Chichester or London. This is a 12-month fixed-term contract opportunity with a salary of up to £32,500.

About the Role

As an Income Officer, you will be responsible for managing the prevention and recovery of rent arrears and other debts within our Income Team. Your primary objective will be to offer money management advice to residents, assist them in prioritizing their payments, and reducing arrears.

Your key responsibilities will include:

  • Recovering rent arrears and service charges from assigned accounts
  • Responding to resident correspondence regarding account management
  • Offering money management advice to assist residents in prioritizing their payments and reducing arrears
  • Ensuring residents receive appropriate advice and guidance on benefits and welfare entitlements
  • Representing us professionally at court
  • Referencing cases to relevant teams or external agencies when required

Requirements

To be successful in this role, you will require:

  • Experience in rent arrears recovery or debt collection (preferable)
  • Strong customer service skills
  • Verbal and written communication skills

Benefits

We offer a range of benefits, including:

  • A fantastic pension scheme
  • Life assurance
  • Generous holidays
  • An award-winning flexible benefits package
  • Volunteering days
  • An agile approach to work, requiring you to be in the office 40% of your time

Our Commitment to Inclusion

We are a disability confident employer and strive to build a culture where inclusivity is the norm. We believe that diversity and inclusion are essential for fostering innovation and creativity in the workplace.


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