Supervisor - Cleaning Operations

3 days ago

Bishop Auckland, Durham, United Kingdom Cleaning Full time

Job Summary:

We are seeking a highly skilled and experienced Supervisor to join our Cleaning team. As a Supervisor, you will be responsible for ensuring the efficient and effective operation of our cleaning services, ensuring that our high standards are met and maintained.

Key Responsibilities:

  • Support and assist the Site Manager in their duties, ensuring that the site is supervised efficiently and effectively.
  • Ensure that cleaners are trained and records are maintained effectively, ensuring that our high standards are met.
  • Ensure that any site regulations and Company policies are adhered to, maintaining a safe and healthy working environment.
  • Liaise with customers and clients as required, providing excellent customer service and ensuring that their needs are met.
  • Undertake own cleaning duties and cover cleaning as required, ensuring that our high standards are met.
  • Supervise employees to ensure that specified cleaning and work standards are maintained at all times, highlighting any issues to the Site Manager.
  • Welcome and induct new and relief cleaners, ensuring that they understand their roles and complete training records.
  • Check attendance and time-keeping of employees, notifying the Site Manager immediately of any issues.
  • Ensure that all staff wear the correct company uniform and are polite and represent the company in a positive manner.
  • Inform the Site Manager immediately of any vacancies and provide support in appointing cleaners.
  • Update and check site communications book daily, taking action as required.
  • Complete and submit required paperwork on time, including timesheets.
  • Order cleaning materials and ensure they are available on site in the appropriate location.
  • Supervise and coordinate periodic project work and any additional work that has been quoted and agreed as required by the client.
  • Assist with monthly quality audits and take corrective action as necessary.
  • Ensure that you are aware and understand the site folders and that it is up to date.
  • Assist and support the Site Manager in their duties and undertake any additional duties.
  • Undertake training as necessary and appropriate.
  • Any other reasonable request or duties as required by the client or company.

Health and Safety:

  • Take reasonable care of your own health and safety.
  • Take reasonable care not to put other people – fellow employees and members of the public – at risk by what you do or don't do in the course of your work.
  • Not to interfere with or misuse anything that's been provided for your health, safety or welfare.
  • Report any injuries, strains or illnesses you suffer as a result of doing your work activity.
  • Inform the company if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
  • If you drive or operate machinery, you have a responsibility to tell the company if you take medication that may have an impact on your safety and that of others.
  • Co-operate with the company, ensuring that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety, you must inform the company.
  • Ensure that you understand and work to all company training, safe working practices and Health and Safety policies.
  • Ensure that staff are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry out their duties for the company.
  • Facilitate the communication process and provide feedback as necessary and appropriate.
  • Make sure that all equipment within your control is serviced and maintained in a safe condition.
  • Ensure that a staff member who is an expectant mother is advised to their line manager for an appropriate risk assessment pertinent to the activities which she performs to be carried out.
  • Ensure that accidents, incidents and ill-health arising out of work are reported and recorded.
  • Make sure that work areas are regularly inspected and monitored for unsafe conditions.
  • Ensure that any sub-contractors employed by the company on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty that they are performing on our behalf.
  • That health and safety arrangements are regularly monitored and reviewed with their line manager for effectiveness.
  • Ensure that all of the company's policies regarding safety are implemented.
  • Inform the Site Manager immediately of any non-compliance, or issues.
  • Be fully aware of individual and reporting staff's responsibilities in regard to the Company's Health and Safety Policy Statement.
  • Inform the Site Manager immediately of any accidents at work and complete paperwork.
  • To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Person Specification:

You will demonstrate, amongst other things, your ability in the following:

  • To contribute to the development and implementation of the overall ethos/work/aims of the company.
  • To work in accordance with the company's policies.
  • Live within commuting distance of the site and able to travel to other local sites as requested by the account manager.
  • Able and willing to work unsocial hours as necessary.
  • Compliance with Safety requirements for operatives.
  • Maintain effective and professional relationships with other team members and customer.
  • Previous Supervisory experience preferably within the Cleaning industry, however, not essential.
  • Experienced in providing exceptional customer service.
  • Demonstrates and able to use own initiative.
  • Able to multi-task with a methodical approach with an ability to work under pressure.
  • Willing to work independently or as part of a team.
  • Able to be enthusiastic in building relationships and to effectively liaise with clients and colleagues alike.
  • Able to train and coach employees both formally and informally.
  • Working knowledge of Health and Safety systems in the cleaning industry.
  • Able to identify own needs, request training and using available work-based resources for self-development.
  • Able to lift and carry heavy equipment, furniture, rubbish.
  • Able to wear personal protective equipment as supplied.
  • An effective communicator with a good understanding and speaking of English.
  • Able to plan and prioritise workload to ensure objectives are achieved on time.
  • Able to identify problems and take appropriate action where necessary to resolve.
  • Able to follow instructions on the use of cleaning materials and machinery.
  • Able to attain a consistent standard of service in cleaning duties.
  • Able to adhere to manual handling and health and safety regulations as required.
  • Flexible approach to work.
  • Appreciates that projects need to be completed, effective and efficient Time management of self and duties.
  • Uses judgement to know when to ask for help and guidance.
  • Takes responsibility for own work and demonstrates initiative.
  • Records information accurately and pays attention to detail.

Skills and Abilities:

Experience of working within a client-facing environment.

Experience of cleaning duties (Desirable)

Experience of supervising

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