Learning and Development Specialist

5 days ago

Birmingham, Birmingham, United Kingdom Spicerhaart Full time

About the Role

As a key member of our Learning and Development team at Spicerhaart, you will play a crucial role in shaping the future of property management training. We are seeking an experienced and innovative Training and Development Lead to spearhead the development and implementation of streamlined, thorough training programs for all Spicerhaart Property Management colleagues.

Key Responsibilities

  • Design, develop, and deliver training programs to facilitate and improve performance in sales, property management, and customer experience.
  • Deliver training programs for our people to meet with all aspects of procedural compliance and legislative requirements.
  • Create and maintain online training modules and documentation to ensure they reflect current company policy and legislative requirements.
  • Support other departments in their development and upkeep of Operations Manuals.
  • Review training materials to ensure activities provide learning that enables improved knowledge, skill, and ability.
  • Maintain up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
  • Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
  • Assist in and cover other areas within the team/department and be able to provide cover as required.
  • Responsible for managing any systems training, identifying knowledge and skills gaps.
  • Design and implement training solutions specifically for Spicerhaart, including blended learning and e-learning platforms.
  • Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline, and cost.
  • Ensure accurate training records are kept and forwarded to appropriate management.
  • Ensure you are upholding the company Core Beliefs and standards at all times.
  • Spending multiple days in the field, each week, to support and coach our in-branch Property Managers.

Requirements

  • A CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a related role within the property industry, preferably property management.
  • Confident in creating learning resources digitally, and via PowerPoint.
  • Ideally experience of supporting apprenticeship programs.
  • Inspirational and able to influence and motivate others, having a natural ability to bring the best out in people.
  • Excellent communication and presentation skills and be self-motivated, confident, and flexible.
  • Must possess an ability to work accurately and be well-organized.

Eligibility

  • Full UK Driving Licence for a manual car.
  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
  • We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate.

What We Offer

  • Basic salary range of £30,000 to £36,000 per year, dependent on experience.
  • Annual bonus of up to 10% of salary, based on hitting half-yearly targets.
  • Company Car.
  • 8:30am to 6pm (Monday to Friday).
  • Hybrid working.
  • 30 days annual leave per year*.
  • 24/7 Access to our Employee Assistance Programme.
  • Eye care*.
  • Up to £500 for successful employee referrals.

About Us

At Spicerhaart, we are committed to providing our employees with a supportive and inclusive work environment that allows them to grow and develop their skills. We believe in the importance of ongoing learning and development and are looking for a talented Training and Development Lead to join our team.

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