Insurance Business Operations Specialist
4 weeks ago
Howden is a global collective of talented individuals united by a shared passion and no-limits mindset.
We have pushed the boundaries of insurance, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
Our culture sets us apart, and it's what keeps our employees engaged and motivated. Whether you prioritize work-life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.
The RoleAs an Insurance Technician, you will be an integral part of an Operating Entity, providing technical and administrative support to broking teams within niche Business Units.
Your role is crucial in ensuring the smooth operation of our reinsurance processes, enabling brokers to focus on client relationships and strategic objectives.
You will join a dedicated team of Technicians, each specializing in particular lines of insurance, allowing you to develop deep expertise in your area of focus.
Your responsibilities will include preparing and managing documentation, data entry, and compliance with company and group policies.
This position offers an outstanding opportunity to contribute to the efficiency and success of our operations while gaining valuable experience in the insurance industry.
Main Responsibilities- Collaborate with senior team members to set and prioritize key objectives, optimizing workload to ensure both personal and team goals are met.
- Consistently meet agreed performance targets and deadlines.
- Lead assigned projects and supply support to other team projects as needed, ensuring successful completion.
- Provide accurate and timely management information to the Team Leader as required.
- Assist in preparing detailed client and broking documentation, ensuring accuracy and compliance.
- Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
- Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
- Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
- Maintain up-to-date and accurate records on the company's systems at all times.
- Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
- Interpret and implement instructions and issues in line with company policies and procedures.
- Build and maintain positive relationships with Business Units, promoting teamwork.
- Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
- Handle client renewals and mid-term adjustments as required, delivering high-quality service.
- Share valuable information that could benefit the Operating Entity or Group.
- Remain up-to-date with industry, legal, and regulatory developments to ensure high standards of practice and output.
- Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
- Awareness and understanding of Xchanging systems.
- Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
- Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
- Prior experience in insurance or a customer-facing environment is preferred.
- Strong attention to detail with the ability to produce accurate and well-documented work.
- Ability to work optimally within a team and provide mentorship to less expert colleagues.
- Excellent verbal and written communication skills, with confidence to engage with team members and stakeholders.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.
A career that you define, with opportunities for personal development, volunteering, and fundraising for charity.
We support our people in every aspect of their lives, recognizing that separate home and work lives don't really exist.
Diversity and Inclusion are core values at Howden. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
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