Senior Customer Success Professional

1 month ago

Belfast, United Kingdom Symphony Full time

About Symphony

We're a leading provider of secure communication networks for the financial markets, serving over 500 market participants and half a million users worldwide.

Our Ambition

We're accelerating beyond secure collaboration to become the standard connective layer for the industry, enabling efficient and automated workflows.

The Opportunity

We're seeking a passionate and dedicated Customer Success professional to join our team, working closely with sales, marketing, and product development teams to drive customer success.

Key Responsibilities

  • Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
  • Collaborate with cross-functional teams to identify and address customer needs and challenges.
  • Drive customer adoption and utilization of Symphony's products and services.
  • Identify and address customer concerns and issues, ensuring prompt resolution and escalation as needed.
  • Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling.
  • Monitor and analyze customer usage data to identify trends and opportunities for improvement.
  • Develop and implement strategies to enhance customer experience and drive customer success.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or related field.
  • 5+ years of experience in customer success, account management, or related role.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven track record of driving customer success and retention.
  • Strong analytical and problem-solving skills.
  • Experience with CRM systems and customer success platforms.
  • Self-starter with the ability to work independently and as part of a team.
  • Passion for delivering outstanding customer experience.

What We Offer

  • Competitive salary and bonus plan.
  • Benefits and perks vary based on location.

Benefits and Perks

  • Regional specific competitive benefits.
  • Build your own Benefits (BYOB) perk.
  • Many other fun and exciting benefits and activities.

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