Customer Service Representative
1 month ago
Job Summary
This is a part-time role as a Rail Replacement Coordinator across the UK network, requiring flexibility and adaptability. The successful candidate will work with our special events team and be customer-focused in all aspects of the job.
We are looking for candidates who can build rapport with diverse groups of people, have great attention to detail, strong decision-making skills, and a systematic approach to working. Availability to work flexibly and at short notice is essential.
Key Responsibilities
- To manage different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out safety duties, and assisting with customer service.
- To work in a range of locations, including early morning and night shifts, with travel costs covered.
Requirements
- A systematic approach to working.
- Availability to work flexibly and at short notice.
- An understanding of bus and train timetables and drivers' hours regulations would be beneficial.
What We Offer
- Competitive salary: £13 per hour plus travel expenses.
- Flexible working hours with no guarantee of minimum hours.
- Training will be provided on the specific requirements of the role.
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