Rail Operations Senior Manager

5 days ago


Middlesbrough, Middlesbrough, United Kingdom Forward Assist Recruitment Full time
Job Overview

We are seeking a highly experienced Duty Service Delivery Manager to lead our Service Delivery Team on duty. As a senior leader within the Rail Operating Centre (ROC), you will be responsible for delivering the day-to-day running of all services across the network.

Key Accountabilities
  • Lead the Service Delivery Team on duty and support the delivery of continuous improvements.
  • Direct and coordinate Service Delivery actions, identifying issues and taking remedial action to improve efficiency and quality.
  • Develop and implement training programs to ensure team members are competent and efficient.
Essential Requirements
  • Experience in strategic service delivery, ideally within rail or transport.
  • Extensive people management experience, including leading, developing, motivating, and inspiring others.
  • Strong business commercial acumen, including revenue, budgets, and financial impact.
  • Ability to work 24/7 shift pattern and be on call as part of this post.

Estimated Salary: Based on the location and industry standards, we estimate the annual salary to be around £65,500.



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