Training Development Specialist
1 week ago
About the Role
We are seeking a skilled Training Development Specialist to join our team at Disability Solutions. As a key member of our Learning and Development department, you will be responsible for creating engaging and effective training programs that meet the needs of our diverse clients worldwide.
Job Description
- Create high-quality training modules focused on product training for both Professional Services and Partners/Client training.
- Design face-to-face training sessions with clear objectives, agendas, and scripts for trainers/Subject Matter Experts (SMEs).
- Develop digital modules using various tools, such as Articulate Storyline/RISE, including training scripts and workbooks.
- Ensure digital modules are uploaded and accessible on WeLearn.
- Integrate diverse learning styles into training design.
- Research topics thoroughly to ensure a well-informed design process.
- Manage content delivery timelines to meet key milestones.
- Adapt existing training programs for different audiences as needed.
- Stay up to date with new product functionality and revise training content accordingly.
- Deliver training sessions in-person or virtually via MS Teams.
- Provide training on product implementation, soft skills, business processes, best practices, and customer experience.
- Coordinate with delivering trainers/SMEs, schedule sessions, and handle delegate arrangements and documentation.
- Maintain and set up Sandboxes for new joiners and other relevant training needs.
- Evaluate training effectiveness using Kirkpatrick's 4 levels and implement improvements, reporting trends.
- Manage the accreditation process for learning solutions, develop pass/fail policies, and administer badges.
- Oversee the Global Training calendar for CATR and collaborate with other L&D teams across divisions for knowledge sharing and consistency.
- Adhere to governance protocols, record progress, and update project plans as necessary.
- Manage stakeholder relationships, collaborate with content owners/SMEs, and provide updates on learning requirements.
About Us
We believe in building inclusive, diverse teams that drive innovation and excellence. At FIS, we prioritize professional education and personal development, offering extensive opportunities for growth and advancement.
What You'll Get
- A competitive salary ranging from $90,000 to $110,000 per year, depending on experience.
- Attractive benefits, including private medical cover, dental cover, and travel insurance.
- A multifaceted role with significant responsibility and diverse growth opportunities.
- An international work environment with a dedicated, motivated team.
- Access to extensive professional education and personal development programs.
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