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Service Manager

2 months ago


Burton upon Trent, Staffordshire, United Kingdom Brook Street UK Full time
Job Title: Service Manager - Supported Living

We are seeking a dedicated and experienced Service Manager to oversee the management of self-contained apartments for service users with Learning Disabilities across the Stafford, Stoke, and Telford area.

Key Responsibilities:
  • Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.
  • Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.
  • Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.
  • Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.
  • Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.
  • Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.
  • Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.
  • Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.
Requirements:
  • Must be a qualified driver
  • Strong supervisory skills with the ability to support and develop a team
  • Be qualified to a minimum standard of Level 3 in Health and Social Care
  • Ideally you will have previous experience in a Supported Living or Residential service
  • Experience working with adults with Learning Disabilities or Mental Health
  • Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)