Quality Assurance Manager

2 weeks ago

Deeside, Flintshire, United Kingdom Knauf Full time
Quality Manager Job Description

Knauf is a global manufacturer of construction materials, and we're looking for a Quality Manager to join our team in the Quality Department. As a Quality Manager, you will be responsible for ensuring that our products meet the highest standards of quality, safety, and regulatory compliance.

Key Responsibilities:

  • Manage and develop an effective Quality Management System
  • Maintain current accreditations from notified bodies such as BSI and BBA
  • Implement projects to ensure new certification requirements are met
  • Prepare for and undertake audits from external notified bodies
  • Compile, measure, and analyze process capability data
  • Manage and maintain digital platforms used within the quality department
  • Conduct quality system and process reviews
  • Maintain and develop test protocols to support compliance of product
  • Ensure all calibrations are completed and kept up to date
  • Manage the quarantine register of products and liaise with the warehouse manager
  • Manage the customer complaint process and analyze customer returns
  • Provide the customer to plant interface and ensure preventive and corrective actions are implemented
  • Communicate customer complaints and requirements to production operatives
  • Liaise with central product and process development department to maximize the success of new product/process trials
  • Provide monthly quality statistics and customer complaints data to Central PPD and Plant Manager
  • Ensure that raw material specifications are supplied, documented, and acted upon
  • Provide monthly quality and compliant statistics to the Plant Manager
  • Provide monthly reports to production operatives and management
  • Introduce new technical specification for proposed new products and raw materials
  • Support plant trials and ensure all required trial paperwork is complete and recorded
  • Provide education and coaching on the Quality Management System

Requirements:

  • Experience of quality control and continuous improvement operation
  • Management systems application and development
  • Knowledge of construction product regulations
  • Technical and production experience
  • Strong problem-solving skills
  • Ability to apply lean six sigma methodology
  • Strong IT skills

What We Offer:

  • 16 weeks Company Sick Pay after 3 months of service
  • Group Income Protection
  • Enhanced Maternity, Paternity, and Adoption packages
  • Life Assurance – 4 x annual salary
  • Defined Contribution Pension Scheme
  • Staff Bonus Scheme
  • Career Progression Routes
  • Employee Assistance Programme through Health Assured
  • Westfield Health Cash Plan
  • Perkbox
  • Access to Costco Membership
  • Wickes Employee Purchase Scheme
  • On-site Gyms
  • Wellbeing Initiatives and Mental Health First Aiders
  • Car Salary Sacrifice Scheme
  • Cycle to work scheme
  • On-site Car Charging Points

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