Desktop Services Engineer
2 weeks ago
About the Role:
We are seeking a highly motivated Technical Support Specialist II to join our IT Infrastructure - Desktop Services team at Worcester Polytechnic Institute. As a key member of our Helpdesk team, you will provide technical support for WPI-owned computers and mobile devices, collaborating with colleagues to resolve hardware, software, and configuration issues.
Key Responsibilities:
- Provide technical support via phone, email, and in-person interactions
- Configure and deploy desktops, laptops, and mobile devices on the corporate network
- Manage WPI-owned Apple and Windows devices through JAMF Pro and SCCM platforms
- Proactively monitor and maintain endpoints to ensure security standards
Requirements:
- Bachelor's degree in a relevant field
- Jamf level certifications or equivalent experience
- Minimum 6-8 years of relevant experience
What We Offer:
This is an exempt position with a salary range of $55,400 - $67,900 per year, depending on experience. Worcester Polytechnic Institute offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement plans and paid time off.
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