Desktop Services Engineer

2 weeks ago


Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

About the Role:

We are seeking a highly motivated Technical Support Specialist II to join our IT Infrastructure - Desktop Services team at Worcester Polytechnic Institute. As a key member of our Helpdesk team, you will provide technical support for WPI-owned computers and mobile devices, collaborating with colleagues to resolve hardware, software, and configuration issues.

Key Responsibilities:

  • Provide technical support via phone, email, and in-person interactions
  • Configure and deploy desktops, laptops, and mobile devices on the corporate network
  • Manage WPI-owned Apple and Windows devices through JAMF Pro and SCCM platforms
  • Proactively monitor and maintain endpoints to ensure security standards

Requirements:

  • Bachelor's degree in a relevant field
  • Jamf level certifications or equivalent experience
  • Minimum 6-8 years of relevant experience

What We Offer:

This is an exempt position with a salary range of $55,400 - $67,900 per year, depending on experience. Worcester Polytechnic Institute offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement plans and paid time off.

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