Client Service Leadership Position

2 days ago


London, Greater London, United Kingdom Mason Blake Full time

We are seeking an experienced Institutional Client Service Manager to join Mason Blake, a leading global name in investment management.

The ideal candidate will have a proven track record of delivering exceptional client service and possess strong leadership skills to manage a team of client service professionals. The role will involve:

  • Coordinating with cross-functional teams to ensure seamless delivery of client services
  • Developing and implementing strategies to improve client satisfaction and engagement
  • Mentoring junior team members to enhance their skills and knowledge
  • Identifying opportunities for process improvements and implementing changes to increase efficiency
  • Collaborating with senior management to drive business growth and development

The successful candidate will have:

  • A minimum of 3 years of experience in an institutional client service role within an investment management company
  • A deep understanding of the asset management industry, including institutional investment management and clients
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement
  • An IMC or equivalent qualification
  • Knowledge of relevant regulations, such as MIFiD

This is an exciting opportunity for a seasoned Institutional Client Service professional looking to take on a new challenge and contribute to the success of Mason Blake.



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