Client Relationship Manager

1 week ago


Manchester, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role:

We are seeking a skilled Client Relationship Manager to join our team at Mercer. As a key member of our Pension Retention team, you will be responsible for the day-to-day management of a significant portfolio of clients.

Key Responsibilities:

  • Manage a portfolio of clients, maintaining relationships and coordinating services from specialists within the business.
  • Learn the basics of Pension provider products, services, and tools within Mercer Elect.
  • Take ownership of a portfolio of Pension clients aligned to the Mercer Elect proposition.
  • Engage with clients on a proactive basis, holding annual renewal calls and guiding them through mid-year review meetings.
  • Generate leads for other parts of the business and pass them to the appropriate teams.
  • Assist the consulting team in gathering, organizing, and analyzing data for client projects.

Requirements:

  • Previous client relationship experience.
  • Excellent organizational and prioritization skills.
  • Good visual accuracy and attention to detail.
  • Strong written and verbal communication skills.
  • A logical approach to work.
  • Proven ability to work independently and as part of a team.

What We Offer:

  • A competitive benefits package, including 25 days annual leave, flexible bank holidays, and excellent pension contributions.
  • A hybrid working model, allowing for a collaborative working environment and remote work options.


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