Client Relationship Manager
1 week ago
About the Role:
We are seeking a skilled Client Relationship Manager to join our team at Mercer. As a key member of our Pension Retention team, you will be responsible for the day-to-day management of a significant portfolio of clients.
Key Responsibilities:
- Manage a portfolio of clients, maintaining relationships and coordinating services from specialists within the business.
- Learn the basics of Pension provider products, services, and tools within Mercer Elect.
- Take ownership of a portfolio of Pension clients aligned to the Mercer Elect proposition.
- Engage with clients on a proactive basis, holding annual renewal calls and guiding them through mid-year review meetings.
- Generate leads for other parts of the business and pass them to the appropriate teams.
- Assist the consulting team in gathering, organizing, and analyzing data for client projects.
Requirements:
- Previous client relationship experience.
- Excellent organizational and prioritization skills.
- Good visual accuracy and attention to detail.
- Strong written and verbal communication skills.
- A logical approach to work.
- Proven ability to work independently and as part of a team.
What We Offer:
- A competitive benefits package, including 25 days annual leave, flexible bank holidays, and excellent pension contributions.
- A hybrid working model, allowing for a collaborative working environment and remote work options.
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