Collection Officer

3 days ago


Neath, Neath Port Talbot, United Kingdom Brook Street Full time

We are seeking a highly motivated and organized Temporary Administrator to join our team at Brook Street. As a Collection Officer, you will play a vital role in providing excellent customer service to our clients.

Key Responsibilities:

  1. Call Handling: Respond to customer inquiries and resolve issues related to fines in a professional and courteous manner.
  2. Written Queries: Handle written correspondence from customers, providing clear and concise responses to their queries.
  3. General Administration: Perform various administrative tasks, including data entry, record-keeping, and filing.
  4. Post Distribution: Ensure timely and accurate distribution of mail and packages to clients.
  5. General Photocopying and Filing: Maintain a well-organized and efficient filing system, and perform photocopying tasks as needed.
  6. Computer System Updates: Create and update records on our in-house computer system, ensuring accuracy and attention to detail.
  7. Data Entry: Enter data into our system with precision and speed, meeting deadlines and quality standards.
  8. Ad Hoc Duties: Perform other tasks as required by the client, demonstrating flexibility and a willingness to learn.

What We Offer:

  • A competitive hourly rate of £11.59.
  • A 37-hour workweek, Monday to Friday.
  • Free, secure parking at the location.


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