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Regional Operations Manager

2 months ago

Epsom, Surrey, United Kingdom RJA-Consulting Full time
About the Role

RJA-Consulting is seeking a highly skilled and experienced Area Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing and managing multiple locations within a designated geographical area.

Key Responsibilities
  • Leadership and Team Management: Provide leadership and guidance to a team of managers and employees across multiple locations, ensuring the achievement of goals and targets. Foster a positive work environment that encourages teamwork, collaboration, and employee development.
  • Operations Management: Oversee all aspects of operations to ensure compliance with company standards and procedures. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop action plans to enhance operational efficiency.
  • Business Development: Identify and explore opportunities for business growth within the designated area. Conduct market analysis, assess competition, and develop strategies to increase market share and profitability.
  • Customer Service: Uphold the highest standard of customer service across all locations. Address customer issues and concerns in a timely and effective manner, ensuring customer satisfaction and loyalty.
  • Training and Development: Plan, coordinate, and implement training programs to enhance the skills and knowledge of managers and staff. Provide ongoing support and coaching to drive performance improvement and professional development.
  • Budgeting and Financial Management: Collaborate with the finance department to develop and manage budgets for each location. Monitor financial performance, prepare reports, and implement cost-control measures to achieve financial targets.
Requirements
  • Leadership Excellence: Possess strong leadership qualities and the ability to inspire and motivate a diverse team. Lead by example, fostering a culture of accountability, integrity, and professionalism.
  • Strategic Thinking: Demonstrate strategic thinking skills to identify key areas for business growth and develop effective strategies to achieve targets. Stay updated on market trends and industry developments.
  • Operational Excellence: Ensure adherence to standardized operating procedures across all locations, constantly seeking opportunities for process improvement and cost optimization.
  • Strong Communication Skills: Exhibit excellent verbal and written communication skills. Effectively communicate business objectives, expectations, and performance feedback to managers and staff.
  • Problem-Solving Ability: Display strong problem-solving skills, making informed decisions in a fast-paced environment. Adapt to changing circumstances and mitigate operational challenges efficiently.
  • Experience: Ideally at least 4 years in a similar role.
  • Results-Oriented: Possesses a results-driven mindset, setting high standards and expectations for performance. Monitor and evaluate performance metrics to drive continuous improvement.
What We Offer
  • Car allowance
  • Bupa single
  • Bonus 20%
  • Company phone and laptop
  • Virtual GP service