Leeds Customer Experience Specialist

7 days ago


Leeds, Leeds, United Kingdom BigChange Full time

Job Title: First Point of Contact Representative

Location: Leeds Headquarters

Job Type: Full-time

About Us

BigChange is an equal opportunities employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do.

What We Offer

  • Salary: £22,500 - £28,000 per annum
  • Annual Leave: 27 days (Rising to 30 days with service) plus 8 bank holidays.
  • Bonus: To be discussed during interview process.

About the Role

This role requires a customer-focused individual who can work effectively in a team-based environment. You will be the first point of contact for our customers and provide exceptional support experience.

Responsibilities

  • Provide timely and effective support to customers via phone, email, or other communication channels.
  • Work collaboratively with colleagues to resolve customer issues efficiently.

Requirements

  • Prior experience in customer-facing roles is desirable but not essential.
  • Excellent communication and interpersonal skills.

Working Hours

This role requires full-time working hours, typically Monday to Friday, 9 am to 5 pm.



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