Leeds Customer Experience Specialist
7 days ago
Job Title: First Point of Contact Representative
Location: Leeds Headquarters
Job Type: Full-time
About Us
BigChange is an equal opportunities employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do.
What We Offer
- Salary: £22,500 - £28,000 per annum
- Annual Leave: 27 days (Rising to 30 days with service) plus 8 bank holidays.
- Bonus: To be discussed during interview process.
About the Role
This role requires a customer-focused individual who can work effectively in a team-based environment. You will be the first point of contact for our customers and provide exceptional support experience.
Responsibilities
- Provide timely and effective support to customers via phone, email, or other communication channels.
- Work collaboratively with colleagues to resolve customer issues efficiently.
Requirements
- Prior experience in customer-facing roles is desirable but not essential.
- Excellent communication and interpersonal skills.
Working Hours
This role requires full-time working hours, typically Monday to Friday, 9 am to 5 pm.
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