Customer Service Representative

1 day ago


Bradford, Bradford, United Kingdom Anchor Hanover Group Full time

We are seeking a Customer Service Representative to join our team as a Remote Support Specialist. In this role, you will provide assistance and support to customers across England, working closely with contractors, emergency services, colleagues, and others to deliver exceptional customer service.

The successful candidate will be responsible for managing alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls. You will also provide a range of services to scheme customers, contractors, and visitors, from reassurance and advice to arranging out-of-hours emergency repairs and emergency services attendance.

As part of the On-Call team, you will work shifts with up to 13 colleagues to deliver a 24-hour community alarm service to approximately 60,000 Anchor and private customers aged 55 and above. You will require numerate and literate skills, with working knowledge of MS Office applications, particularly Excel, Outlook, and Word.

We estimate the salary for this position to be around £25,000 per annum, increasing to £26,000 after successful probation. If you have experience of remote working with customers, e.g., by phone, remotely identifying their needs and expectations, or working with older people, community alarms, alarm monitoring, or call centres, it would be beneficial but not essential.

To succeed in this role, you will need to demonstrate your ability to work professionally and calmly under pressure, being flexible, resilient, and adaptable to perform and deliver within an ever-changing environment.



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