Community Centres Manager

1 month ago

Newtownards, United Kingdom Ards and North Down Borough Council Full time
Job Title: Community Centres Manager

Ards and North Down Borough Council is seeking a highly skilled and experienced Community Centres Manager to join our team. As a key member of our Community Centres and Halls team, you will be responsible for the day-to-day supervision of our 21 Community Centres and Halls throughout the Borough.

Key Responsibilities:
  • Manage all staffing aspects and requirements of the twenty-one Centres and Halls to ensure effective operations of each facility.
  • Line manage the Community Halls Facilities Officers and Caretakers to ensure the effective completion of all their tasks and efficient operations of the Community Hall Office.
  • Assist the Community Centres and Halls Manager with financial matters, including monitoring expenditure and income generation to ensure effective budget management within the section.
  • Participate in the annual budget setting process and record and document accidents/incidents at work, damage to property, and other information in relation to employer and public liability insurance claims against the Council.
  • Act as the sections lead person for any subsequent investigations or remedial actions deemed necessary by Council or external departments.
  • Provide emergency Caretaker cover for Centres and Halls when required, including responding to callouts outside normal working hours.
  • Responsible for leading disciplinary and/or grievance matters, investigations, compile reports on complaints and queries received regarding Community Centres and Halls, reporting to Community Centres and Halls Manager and ensure corrective action is carried out where necessary.
  • Manage the procurement of services, plant, and materials in order for the Community Centres and Halls service to be provided effectively and efficiently.
  • Responsible for providing and maintaining the inventory of all stock, fixtures, and fittings across all Centres and Halls in the Borough.
  • Accept responsibility for ensuring all Caretaker and Facilities Officer staff have access to effective two-way communication within the section and wider Council.
  • Lead on and ensure existing and new staff within the section receive and attend any mandatory and additional training that will be required to effectively complete their tasks.
  • Liaise with HR & OD or the training provider and take responsibility for the co-ordination of all training and subsequent rota changes to enable attendance.
  • Ensure staff training records are kept up to date.
  • Update the Community Centres and Halls Manager with budget implications for any planned training.
  • Collaborate with other departments in regard to all planned and unplanned maintenance works, this includes the reporting of faults using the online system, reviewing the progress and standards of works, liaising with Council colleagues, internal and external contractors, and completing a monthly report to the Community Centres and Halls Manager and the Assets and Properties department.
  • Deputise for the Community Halls Manager in his/her absence and attend Leisure Management meetings as appropriate.
  • Assist the Community Centres and Halls Manager in the management of the service to include all aspects of Human Resources, and estate management regarding the provision of a Community Centre service.
  • Assist the Community Centres and Hall Manager with all aspects of the marketing and promotion of Community Centres and Halls facilities and events including digital marketing in liaison with the Community Centres and Halls Manager and Corporate Communications Section.
  • Responsible for the Facilities Officers in their cashing up and other financial processes, ensuring good governance with all cash handling processes in the Community Halls Office.
  • Act as the lead person between the service and the management booking system provider.
  • Comply with and promote equality, health, and safety in accordance with Council Policies and legal requirements.
Requirements:
  • 2 A Levels or equivalent/Level 4 qualification in Management, Business, Leisure, Facilities Management or Similar.
  • OR 3 years relevant supervisory experience in a similar supervisory role.
  • Desirable: Level 5 qualification in Management, Business, Leisure, Facilities Management or similar.
  • OR 5 years supervisory experience in a similar role.
  • Essential: 2 years Supervisory experience in a similar supervisory role (or 3 years relevant supervisor experience in a similar role if the above qualification is not held).
  • Delivering successful outcomes and continuous improvement.
  • Managing stakeholder expectations.
  • Writing and presenting reports to management.
  • Effective budgetary experience and identifying efficiency savings.
  • To act as a keyholder and manage premises.
  • Dealing with the public by phone and in person.
  • Desirable: 3 years supervisory experience in a similar role.
  • Experience of delivering staff training.
  • Delivering Health and Safety training and practical risk assessments.
Benefits:
  • 35 days of annual leave (including bank/public holidays), rising to 38 days after five years of service, and 41 days after 10 years of service (pro rata).
  • Northern Ireland Local Government Pension Scheme (Council contributes 19% of salary).
  • Health benefits: Westfield Healthcare Scheme; Leisure Centre Membership; Cycle to Work Scheme.
  • Time Off in Lieu (TOIL).
  • Education/qualifications support after qualifying period.

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