Customer Service Leadership Role

7 days ago


Wellingborough, Northamptonshire, United Kingdom Zachary Daniels Recruitment Full time

Zachary Daniels Recruitment is seeking a Store Operations Manager to join their team. This is a unique opportunity for individuals who are passionate about delivering exceptional customer service and eager to take on a leadership role.

About the Company

Our client operates stores across London and Europe, and they are embarking on an exciting growth phase. They are looking for dedicated individuals to be a part of this journey and help drive business success.

Job Overview

This Store Operations Manager position offers an excellent work-life balance, with evenings off and reduced weekend hours. Your workweek will be 39.5 hours, with store operating hours from Monday to Friday from 9 am to 6 pm, Saturday from 10 am to 4 pm, and Sunday from 10 am to 3 pm.

Key Responsibilities:
  • Maintain high customer service standards within the store.
  • Ensure company and brand standards are consistently met, while adhering to health and safety guidelines.
  • Achieve store and company key performance indicators (KPIs).

Requirements for this role include boundless energy and enthusiasm for delivering outstanding service. Experience in retail, hospitality, or a similar service-oriented industry is necessary. Proactive initiative during quieter times in the store is also required.

As a Store Operations Manager, you can expect a salary of £23,650 (Basic salary) + Monthly Bonuses based on store performance; Realistic First-Year Earnings: £25,500+

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