Maintenance Operations Coordinator

2 weeks ago


Harrogate, North Yorkshire, United Kingdom Myshon Full time
Job Title: Maintenance Operations Coordinator

The Maintenance Operations Coordinator will play a crucial role in managing and coordinating the reactive repair requirements of our clients' properties. This position is ideal for an individual with leadership qualities and experience in a busy helpdesk/call centre environment.

Key Responsibilities:
  • Act as the first point of contact for our clients, responding to their queries and concerns in a timely and professional manner.
  • Log all reported issues onto our in-house Fix Flo system, ensuring accurate and up-to-date records.
  • Manage both reactive and planned works through to completion, ensuring they meet our set KPIs and are delivered to a satisfactory standard.
  • Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues, chasing them where necessary to meet our KPIs.
  • Work with the finance team to ensure accurate matching between issue references and purchase orders.
  • Assist in the management of awarded project works from instruction to practical completion.
  • Escalate complaints to the appropriate manager, ensuring prompt and effective resolution.
  • Contribute to the preparation of monthly reports and statistics, providing valuable insights to the housing association and landlord requirements.
Requirements:
  • Leadership qualities and experience in a busy helpdesk/call centre environment.
  • Excellent customer service skills, with the ability to respond to client queries and concerns in a timely and professional manner.
  • Proficiency in Microsoft Office, particularly Excel and Outlook.
  • Knowledge of property services/facilities management is preferred but not essential.
  • Any trades experience is a bonus.


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