Traffic Operations Coordinator
4 weeks ago
Traffic Dispatcher Role
Fixed term contract for 6 months
We are seeking a skilled Traffic Dispatcher to effectively manage the day-to-day organisation of operations at our Depot. The successful candidate will be responsible for allocating and routing vehicles to ensure best-in-class service delivery to customers, maintaining health and safety standards, and ensuring environmental and O licence compliance. Additionally, they will support employee engagement, continuous improvement in productivity, and quality of service provision.
About the Role
A well-organised individual with a personable disposition is essential for this role. The ideal candidate will have admin and call handling experience, as well as strong communication skills to effectively liaise with customers and internal teams.
Key Responsibilities
- Call handling and customer liaison
- Daily debrief of Biffa drivers
- Liaising with customer service department and/or direct with customers to resolve issues
- Order processing and confirmation
- Administrative tasks and housekeeping
About Biffa
At Biffa, we have a friendly, open, and honest culture based on mutual trust and respect. Safety is our top priority, and we look out for each other. We're proud of what we do and strive to be better. We listen to our employees and care about their thoughts.
Requirements
- Strong knowledge of the local area
- Transport/Waste Industry experience
- Exceptional communication skills
- Ability to plan, organise, and prioritise effectively
- Experience of working to strict deadlines in a time-critical environment
Benefits
We offer a range of benefits, including full uniform, development and progression opportunities, pension scheme, discount fuel cards, overtime, 28 days holiday, cycle-to-work scheme, access to Biffa Perkz, and life assurance and personal accident insurance cover.
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