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Community Housing Liaison Specialist

2 months ago

London, Greater London, United Kingdom Remedy Social Work Full time

**Job Overview**

Our Housing Services Contact Centre is seeking a skilled Housing Advisor to join our team. As a Housing Advisor, you will be the first point of contact for our residents, handling inquiries and providing support in various areas, including repairs, leasehold, rents, estate facilities, and general customer services.

**Key Responsibilities**

  • Provide exceptional customer service over the phone, ensuring that residents receive timely and effective support.
  • Manage resident expectations positively, addressing concerns and resolving issues in a professional manner.
  • Work collaboratively with other teams to ensure seamless service delivery and achieve excellent customer satisfaction.

**Benefits of Working with Remedy Social Work**

  • We offer a personal and dedicated service to our consultants, providing them with the support and resources they need to succeed.
  • As a top-tier supplier, we have access to a wide range of job opportunities, giving our consultants first access to the best roles.
  • We offer a referral bonus scheme, rewarding our consultants for referring their friends and colleagues to our agency.
  • We provide regular payrolls, ensuring that our consultants receive their earnings on time.

**About Remedy Social Work**

We are an APSCo Standard agency, committed to safeguarding and promoting the welfare of vulnerable individuals. We are an equal opportunities employer, welcoming applications from everyone with suitable skills and ability, regardless of their background or characteristics.