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People and Engagement Lead

4 weeks ago

London, Greater London, United Kingdom DigiKape Full time

We are looking for a skilled Customer Experience Director to join our team at DigiKape Resourcing.

About the Job:
  • The successful candidate will be responsible for overseeing the delivery of Customer Experience Services, including quality of customer care, reputation management, and service features and reliability.
  • This role requires strategic ownership of engagement with residents throughout the complaints process and post-complaints process.
Key Responsibilities:
  • Leading the Customer Resolution section in the continuous improvement of complaint and communication responses, ensuring compliance with industry standards.
  • Managing supplier/main contractor contracts and achieving value for money.
  • Natural networker with the ability to benchmark and develop the service.
Requirements:
  • A strong analytical mindset with the ability to oversee data sources that capture customer satisfaction.
  • Excellent customer service and communication skills, with the ability to drive quality of customer care, reputation management, and service features and reliability.
  • Proven experience in leading customer resolution sections and improving complaint and communication responses.
Salary and Benefits:

Competitive hourly rate of £34.11 per hour.

This is a full-time position offering a range of benefits and opportunities for growth and development.