AWS Cloud Contact Center Engineer

2 weeks ago

Telford, Telford and Wrekin, United Kingdom Middleware Systems Full time
About the Role

We are seeking a talented engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.

Responsibilities
  • Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
  • Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
  • Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
  • Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
  • Troubleshoot and resolve technical issues.
  • Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Qualifications
  • Basic understanding of cloud computing and contact center concepts.
  • Exposure to AWS services and architecture.
  • Strong problem-solving and analytical skills.
  • Attention to detail and ability to follow instructions.
  • Good communication and teamwork skills.
Preferred Qualifications
  • Experience with Scripting languages (Python, JavaScript).
  • Experience with performance and load testing of Managed services

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