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Customer Service Representative

2 months ago

Honiton, Devon, United Kingdom NatWest Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities
  • Provide proactive and personalized service to customers, understanding their needs and preferences
  • Process general banking requests, such as payments, balance inquiries, and transfers
  • Help customers understand our range of services and products, and identify opportunities to provide additional value
  • Collaborate with other teams to ensure a seamless customer experience
Requirements
  • Strong customer service skills and a passion for delivering exceptional service
  • Ability to work in a fast-paced environment and thrive under pressure
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team
  • Commitment to ongoing learning and development, with a desire to take on new challenges and responsibilities
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement
  • A comprehensive training program, with ongoing coaching and support to enhance your development and career progression
  • The opportunity to work in a dynamic and supportive team environment, with a focus on customer satisfaction and excellence