Worcester IT Support Technician

2 days ago


Worcester, Worcestershire, United Kingdom Security Cleared Jobs Full time

We are seeking a highly skilled Junior IT Support Engineer to join our team at LA International Computer Consultants Ltd in Worcester. As a Junior IT Support Engineer, you will be responsible for providing technical support and assistance with various IT-related tasks to one of our NHS customers.

Responsibilities:
  • Provide technical support and assistance with various IT-related tasks
  • Work closely with internal teams and NHS Acute Trust staff for application support and password resets
  • Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes
  • Carry out diagnostic tests to determine whether a fault is related to a hardware failure or software/user profile issue
  • Install and troubleshoot software
  • Office 365 suite knowledge for troubleshooting
  • Brief use of Active Directory - e.g., password resets, Bit locker recovery
  • Brief use of SCCM
  • Brief use of Nexthink
  • NHS mail administration (creating accounts, password resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)
  • Troubleshoot/fix MFA issues
  • Educate users in logins, mail, MS Teams, Outlook, Cisco VPN, Citrix
  • Spare stock management
  • Liaise with other internal teams and NHS Acute Trust staff for application support and password resets
  • Brief mobile phone support
  • Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices

The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. We offer a competitive salary of £18.13 per hour (37.5 hours per week), which translates to approximately £35,000-£40,000 per annum based on the location and industry standards.



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