Worcester IT Support Technician
2 days ago
We are seeking a highly skilled Junior IT Support Engineer to join our team at LA International Computer Consultants Ltd in Worcester. As a Junior IT Support Engineer, you will be responsible for providing technical support and assistance with various IT-related tasks to one of our NHS customers.
Responsibilities:- Provide technical support and assistance with various IT-related tasks
- Work closely with internal teams and NHS Acute Trust staff for application support and password resets
- Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes
- Carry out diagnostic tests to determine whether a fault is related to a hardware failure or software/user profile issue
- Install and troubleshoot software
- Office 365 suite knowledge for troubleshooting
- Brief use of Active Directory - e.g., password resets, Bit locker recovery
- Brief use of SCCM
- Brief use of Nexthink
- NHS mail administration (creating accounts, password resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)
- Troubleshoot/fix MFA issues
- Educate users in logins, mail, MS Teams, Outlook, Cisco VPN, Citrix
- Spare stock management
- Liaise with other internal teams and NHS Acute Trust staff for application support and password resets
- Brief mobile phone support
- Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices
The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. We offer a competitive salary of £18.13 per hour (37.5 hours per week), which translates to approximately £35,000-£40,000 per annum based on the location and industry standards.
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