Front Office Team Lead

2 months ago

London, Greater London, United Kingdom The Landmark London Full time

**About The Landmark London**

We are a luxury hotel located in the heart of London, known for our exceptional service and commitment to excellence. We are currently seeking a passionate and experienced Front Office Supervisor to join our team.

**Key Responsibilities**

As a Front Office Supervisor, you will be responsible for leading our front office team to deliver exceptional service to our guests. This will include:

  • Managing the front office team to ensure seamless check-in and check-out processes
  • Coordinating with other departments to ensure smooth operations
  • Providing excellent customer service and resolving any guest complaints
  • Monitoring and maintaining the front office area to ensure it is clean and well-maintained

**What We Offer**

We offer a competitive salary of £29,500 (inclusive of service charge) plus paid overtime. Other benefits include:

  • 28 paid holidays increasing with service
  • Free meals
  • Pension with company contributions
  • 50% discount in all our restaurants
  • Additional discounts on hotel stays and Spa in all our hotels
  • Season ticket loan
  • Recommend a Friend incentive
  • 24/7 online GP, mental health support and virtual wellbeing
  • Bike to work scheme
  • Uniforms provided and laundered complimentary
  • Apprentice programmes
  • Educational sponsorship for specialist subjects
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment
  • Employee Assistance Programme
  • Employee recognition schemes and Social Committee events including gala dinners and much more

**Requirements**

To be successful in this role, you will need:

  • Previous experience in a front office role
  • Excellent communication and leadership skills
  • Ability to work well under pressure
  • Knowledge of hotel operations and procedures

**What We Are Looking For**

We are looking for a passionate and experienced Front Office Supervisor who is committed to delivering exceptional service to our guests. If you have a passion for hospitality and a desire to work in a fast-paced and dynamic environment, we would love to hear from you.

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