Business Process Manager

3 days ago


Basildon, Essex, United Kingdom SS&C Technologies Full time

SS&C Technologies is a leading global provider of financial services, serving over 18,000 institutions worldwide.

About the Role

We are seeking an exceptional Business Process Manager to join our team. The successful candidate will develop and maintain strong client relationships by providing exceptional service activities, ensuring operational needs and issues are managed to the highest level of satisfaction.

Key Responsibilities:
  • Collaborate with internal business units to ensure effective communication and issue resolution.
  • Manage CASS related processes, projects, and issues between business areas, driving them to conclusion.
  • Operational management - support the implementation and performance of key processes, systems, and controls for Client Money and Client Assets.
  • Analyze trends and target key areas to drive down client query volumes.
  • Identify potential efficiencies within current processes and systems, implementing changes where practical.
  • Attend client meetings at client offices as required, with CSMs or relevant business processing teams.
Quality Standards:
  • Aim for 100% accuracy and timeliness of delivery.
  • Effectively plan services to meet customer expectations.
  • Continuously review processes and practices to drive improvement in individual and team performance.
  • Promote values that reinforce a consistent quality culture.
Salary and Benefits

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and paid time off.



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