Service Delivery Coordinator

3 weeks ago


Greenock, United Kingdom Arnold Clark. Full time

Job Description

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We are seeking a highly skilled Workshop Performance Leader to join our team at Arnold Clark. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our workshops and ensuring we deliver exceptional customer service while maintaining high levels of productivity.

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About the Role

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As a Workshop Performance Leader, you will work closely with the Service Manager to develop and implement strategies that drive business growth, improve efficiency, and enhance the overall customer experience. You will be responsible for leading a team of vehicle technicians and apprentices, providing guidance and support to ensure they meet their targets and deliver high-quality work.

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Key Responsibilities

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  • Managing and coaching a team of vehicle technicians and apprentices
  • Developing and implementing strategies to drive business growth and improve efficiency
  • Ensuring high levels of customer satisfaction through effective communication and problem-solving
  • Collaborating with other departments to ensure seamless service delivery

Requirements

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To be successful in this role, you will need:

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  • Relevant experience in the automotive industry, including previous workshop control or technician roles
  • High levels of organisation and accuracy
  • Strong IT skills
  • Excellent interpersonal skills and the ability to communicate effectively with customers and colleagues

What We Offer

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As a Workshop Performance Leader at Arnold Clark, you can expect a competitive salary of £42,000-£52,000 per annum, depending on experience. In addition to your basic salary, you will also receive a range of benefits, including:

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  • Additional opportunity to earn up to £11,000 every three years in performance-based bonuses
  • All overtime paid at time and a half
  • 35 days annual leave
  • Training provided to become an EV-accredited Technician
  • Generous employee discounts
  • Private healthcare and sick pay cover
  • Maternity and paternity packages


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