Customer Service Team Lead

2 weeks ago


Ware, Hertfordshire, United Kingdom Reed Full time

Customer Service/Lead Sales Support Role

Reed is seeking a highly skilled and experienced individual to join our team as a Customer Service/Lead Sales Support specialist. This is a fully remote, temporary role that requires excellent customer service skills, a strong ability to analyze sales data, and a talent for presenting the value proposition of our cloud-based platform.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients, responding promptly to their needs and delivering a great experience.
  • Maintain a transparent pipeline in Salesforce, ensuring accurate and up-to-date records.
  • Analyze sales data to drive the sales process and identify opportunities for growth.
  • Present the value proposition of our platform to engineering users, teams, and management, both in-person and online.
  • Ensure all Salesforce process requirements are met, maintaining a high level of quality and efficiency.

Requirements:

  • Excellent customer service skills and experience.
  • Ability to analyze sales data and apply it to drive the sales process.
  • Strong communication and presentation skills.
  • Experience with Salesforce and its processes.
  • Ability to work independently in a remote environment.

What We Offer:

  • A competitive hourly rate of £15.00.
  • A temporary role with the opportunity to work with a leading company in the industry.
  • The chance to develop your skills and experience in a dynamic and fast-paced environment.


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