Customer Service Team Lead
3 weeks ago
We are seeking an experienced Customer Service Team Leader to join our team at Utility People. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors who handle billing issues and the switching process for our energy customers.
Key Responsibilities:
- Manage the workload of a team of six customer service advisors
- Act as a point of escalation for challenging customers
- Convey company ethos to the team and support junior staff with queries
- Answer customer phone calls and respond to customer emails
- Monitor the switch process for electricity and gas customers
- Respond to all front-line queries from customers and potential customers
Requirements:
- Strong customer service skills, particularly empathy and communication
- Strong communication skills
- Soft sales skills and ability to show confidence in energy tariff offerings
- Ability to work as part of a team and independently
- Energy/Utilities industry experience is desirable
- Maths and Excel skills required
Location: Ware, Hertfordshire
Salary: £35k
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Customer Service Team Lead
2 weeks ago
Ware, Hertfordshire, United Kingdom Reed Full timeCustomer Service/Lead Sales Support RoleReed is seeking a highly skilled and experienced individual to join our team as a Customer Service/Lead Sales Support specialist. This is a fully remote, temporary role that requires excellent customer service skills, a strong ability to analyze sales data, and a talent for presenting the value proposition of our...
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Customer Service Team Lead
2 weeks ago
Ware, Hertfordshire, United Kingdom Reed Full timeReed is seeking a highly skilled Customer Service Team Lead to join our team on a temporary basis. The successful candidate will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:React promptly to customer needs and provide a great experience when reaching out to the company.Maintain a transparent...
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Customer Service Team Lead
2 weeks ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeCustomer Service Team LeaderWe are partnering with the UK's sole Supplier of 100% green gas and renewable electricity to find an experienced Customer Service Team Leader to join their team.As the Customer Service Team Leader, you will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing...
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Customer Service Team Lead
2 weeks ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeCustomer Service Team LeaderWe are partnering with the UK's sole Supplier of 100% green gas and renewable electricity to find an experienced Customer Service Team Leader to join their team.As the Customer Service Team Leader, you will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing...
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Customer Service Team Leader
2 weeks ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeCustomer Service Team LeaderWe are seeking an experienced Customer Service Team Leader to join our team at Utility People Ltd. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors who handle billing issues and the switching process for our green energy customers.Key Responsibilities:Manage the...
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Customer Service Team Leader
2 weeks ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeCustomer Service Team LeaderWe are partnering with the UK's sole Supplier of 100% green gas and renewable electricity to find an experienced Customer Service Team Leader to join their team. As a key member of the team, you will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and...
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Customer Service Team Leader
2 weeks ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeCustomer Service Team LeaderWe are partnering with the UK's sole Supplier of 100% green gas and renewable electricity to find an experienced Customer Service Team Leader to join their team. As a key member of the team, you will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and...
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Customer Service Team Leader
1 week ago
Ware, Hertfordshire, United Kingdom Utility People Ltd Full timeWe are seeking an experienced Customer Service Team Leader to join our team at Utility People Ltd. As a key member of our customer service team, you will be responsible for managing a team of Customer Service Advisors who handle billing issues and the switching process for our customers.Key Responsibilities:Manage the workload of a team of six staff...
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ASB Team Lead
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Customer Service Team Leader
2 weeks ago
Ware, UK, Hertfordshire, United Kingdom Utility People Ltd Full timeWe are partnering with the UK’s sole Supplier of 100% green gas and renewable electricity who are looking for an experienced Customer Service Team Leader to join their team. You will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and the switching process. As the Customer...
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Customer Service Representative
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Ware, Hertfordshire, United Kingdom Room At The Top Recruitment Full time{"title": "Customer Service Advisor", "description": "Customer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences across multiple platforms.Key...
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Customer Service Representative
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Ware, Hertfordshire, United Kingdom Room At The Top Recruitment Full time{"title": "Customer Service Advisor", "description": "Customer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences across multiple platforms.Key...
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Customer Service Representative
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Customer Service Representative
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Customer Service Team Leader
2 weeks ago
Ware, Hertfordshire, United Kingdom UTILITY PEOPLE LTD Full timeWe are seeking an experienced Customer Service Team Leader to join our team at Utility People Ltd. The successful candidate will have a strong background in customer service, with a focus on the energy industry. As a key member of our team, you will be responsible for managing a team of customer service advisors, investigating queries, and handling...
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Customer Service Representative
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Ware, Hertfordshire, United Kingdom ASDA STORES LTD Full timeAbout the RoleAt ASDA STORES LTD, we're looking for a skilled Customer Delivery Driver to join our team. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Our operation runs 24 hours a day, 7...
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Customer Service Representative
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Customer Service Representative
2 months ago
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