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Assistant Housekeeping Manager
2 months ago
We are seeking an experienced Assistant Housekeeping Manager to join our team at Ettington Park Hotel, a 4 Red Star hotel in Stratford-upon-Avon. As a key member of our Housekeeping team, you will be responsible for leading by example and ensuring that our Housekeeping Team consistently deliver exceptional service to our guests.
Key Responsibilities- Lead by Example: Demonstrate a passion for delivering exceptional guest service and inspire your team to do the same.
- Recruit, Train, and Coach: Recruit, train, and coach a highly motivated team to ensure they have the skills and knowledge to deliver exceptional service.
- Monitor and Improve: Monitor and improve the delivery of company brand standards and standard operating procedures to ensure consistency and excellence.
- Work Under Pressure: Work effectively under pressure and meet tight deadlines to ensure that our guests receive the highest level of service.
- Make Clear Decisions: Make clear, confident decisions and consult with others as needed to ensure that we are working towards the same goals.
- Understand Business Financials: Have a good understanding of business financials, including labour costs, stock control, forecasting, and budgets.
- Hotel Experience: You will have current hotel Housekeeping management experience within a 4 or 5 star luxury hotel.
- Attention to Detail: You will have a passion for maintaining extremely high standards of cleanliness and an eye for detail.
- Training and Coaching: You will have proven experience of training and coaching colleagues and enjoy motivating others to be their best.
- Flexible Approach: You will have a flexible approach to work and be able to adapt to a fast-paced, busy environment.
- Building Relationships: You will be excellent at building a rapport with colleagues and guests.
- Professional Approach: You will have a professional, organised, and friendly approach and be able to anticipate our guests' needs and create memories.
- Competitive Salary: A competitive salary package of £32,905 per year, plus a share of service charge.
- Full-Time Role: This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week.
- Company Pension Scheme: A company pension scheme with a generous employer contribution.
- Life Assurance Scheme: A life assurance scheme.
- Employee Assistance Program: An Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit: A Company Sickness Scheme Benefit.
- Holiday Entitlement: 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward Career Progression: Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7.
- Staff Benefits: £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink.
- Annual Loyalty Awards: Annual loyalty awards (like afternoon teas and overnight stays).
- Online Retail Discount Platform: An online retail discount platform offering thousands of savings with high street retailers and restaurants.
- Health and Well-being Platform: A health and well-being platform.
- Diversity and Inclusion: The opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
