Support Worker

4 weeks ago

Nuneaton, Warwickshire, United Kingdom 5 Star Recruitment Full time

Job Purpose:

To empower individuals with unique needs to enhance their quality of life and participate in their communities. To promote independence, well-being, rights, responsibilities, and choice among service users. To provide daily care and support to enable individuals who use the organisation's services to live as independently as they wish.

Key Accountabilities:

  • Quality - To maintain a high level of quality in service provision by meeting quality expectations and agreed performance criteria, participating in management information and information collection systems, and contributing to the continuous improvement of the service.
  • Own Development - To continuously review own performance and development needs to assist growth and development by participating in open two-way dialogue during Performance Management meetings, agreeing own task and development objectives, and reviewing these and overall performance against the competency framework and skills profile for the Support Worker role.
  • Health and Safety & Risk Management - To ensure a safe working environment for self and colleagues by ensuring good housekeeping, completing risk assessments when appropriate, taking personal responsibility for own safety, and complying with all H&S policies and procedures.
  • Compliance - To ensure compliance with internal and external standards and codes of conduct by meeting all regulatory requirements and complying with the organisation's Code of Conduct, policies, and procedures.
  • Miscellaneous - To undertake any other duties reasonably requested by the line manager.
  • Service Users - To proactively deliver a high-quality/person-centred service provision that meets the needs of service users by supporting individuals with their personal care, supporting individuals with housekeeping duties, promoting people's rights and responsibilities, working as an effective member of the team, providing advice and information for service users and others, delivering agreed support packages to quality standards, liaising with external professional groups, ensuring record keeping is maintained to the required standard, and assisting the facilitation of effective care pathways.
  • Service Support - To assist in the implementation, development, and delivery of the service by participating in the induction of new colleagues, delivering all tasks on time and to agreed quality standards, and participating in service user reviews with the line manager or other colleagues.
  • Service Development & Quality - To work collaboratively to develop the service by ensuring the service and the wider organisation is represented in a professional manner at all times, proactively contributing to continuously improving the service, and ensuring day-to-day delivery of service provision embeds and extends the organisation's person-centred approach.
  • Empathy and Support - To provide empathy and support to service users by working with service users in a person-centred way, meeting needs, personal goals, and aspirations, encouraging service users to achieve their potential, promoting independent living through service users' personal choice, advocacy, and support, and taking account of the views of service users' families, carers, and significant others.
  • Sector Quality Standards - To ensure all services are delivered in accordance with recognised standards by ensuring all services are delivered within CQC and/or Supporting People standards as appropriate.
  • Moving and Handling - To enable individuals' mobility, including moving and handling transfers, pushing wheelchairs, assisting individuals to use walking aids, working with professionals such as physiotherapists and occupational therapists, checking equipment, supporting service users on public transport, driving shared transport vehicles, and individuals' own vehicles.
  • Community Access - To support individuals to access the local and wider community, visiting local amenities, carrying out activities both on foot and public transport.

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