IT Support Engineer
2 days ago
Job Description:
We are seeking an experienced IT Support Engineer to join our team at Global Immigration Partners. As an IT Support Engineer, you will provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate if necessary.
About the Role:
- Provide technical support for our clients via phone, email, and remote desktop sessions.
- Manage tickets efficiently and effectively within an ITIL environment.
- Analyze and troubleshoot complex technical issues.
- Collaborate with cross-functional teams to resolve issues.
- Continuously improve processes and procedures to enhance customer satisfaction.
Requirements:
- At least 2+ years' experience in a commercial IT Support environment, preferably within an MSP.
- Strong understanding of computer hardware, software, networking, and operating systems.
- Exceptional customer service skills with a proven ability to quickly build rapport.
Preferred Qualifications:
- Proficiency in Microsoft 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
- Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
- Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration.
- Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
Compensation:
The estimated annual salary for this position is $65,000 - $80,000 based on location and industry standards.
Benefits:
- 22 days of annual leave, with the opportunity for this to increase to 25 days based on your length of service.
- A birthday perk: receive a complimentary day off on your birthday, or the nearest Friday or Monday if your birthday falls on a weekend.
- A hybrid work arrangement: embrace the flexibility of working from home for at least one day per week.
- Quarterly work social gatherings and weekly team lunches.
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